Episode 13: This ONE thing will make your life easier
Have you ever gone into a small coffee shop and it takes seemingly forever to get a latte? By contrast, you can sometimes go into a Starbucks or a Dunkin and they’re calling your name to let you know your half-calf, oat milk, macchiato with a double shot of espresso drink order is done before you’ve put your credit card away.
This is not a criticism of small coffee shops nor is it an exaltation of chains. This ONE thing is the key difference between the business that struggles to meet the needs of its customers compared to one that meets and exceeds expectations. It’s also the difference between a well-produced event and one that seems chaotic, either internally or externally.
This ONE thing is actually several things; systems, processes and procedures. Having processes & procedures for your event can provide clarity, ensure nothings falls through the cracks, create consistency and will help you conserve your time and energy.
Here’s a glance at this episode:
[2:02] Find out how McDonald’s became an industry disrupter
[3:36] Learn why you need systems through the 4 Cs of Event Processes
[6:40] Discover some of the tools I use to create systems, processes & procedures for events
Listener Action Item:
Pick one area that needs improvement. Don’t try to make changes all at once. If you do, you’re going to get overwhelmed.
Start with one area and determine how you need to create or update your processes in order to make things go more smoothly.
If you don’t have time to tackle it right now or today, block off an hour on your calendar to make it happen.
Think of how much time and headache you’ll save just by putting a process around that one task. You’ll thank me later!
Links mentioned in this episode:
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